Effective Date: 14/04/2026
Parley Dental Clinic (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the Ghana Data Protection Act, 2012 (Act 843) and the General Data Protection Regulation (GDPR) where applicable. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data.
1. Lawful Basis for Processing
We process personal data based on the following legal grounds:
- Consent – where you have given clear permission
- Contractual necessity – to provide dental services
- Legal obligation – to comply with applicable laws
- Legitimate interests – to improve our services and operations
- Vital interests – in cases of medical emergencies
2. Information We Collect
a. Personal Data
- Full name
- Contact details (phone number, email address)
- Address and identification details
- Date of birth
b. Special Category Data (Health Data)
- Medical and dental history
- Treatment records and clinical notes
- X-rays and diagnostic images
Note: Health data is processed in strict compliance with GDPR Article 9 and Ghana’s data protection laws.
c. Financial Data
- Billing details
- Payment information (processed securely via third-party providers)
d. Technical Data
- IP address
- Browser type
- Device information
- Website usage data
3. How We Use Your Data
We use your data to:
- Provide dental care and treatment
- Manage appointments and records
- Communicate with you
- Process billing and payments
- Improve our website and services
- Comply with legal and regulatory requirements
4. Data Sharing and Transfers
We do not sell your data. We may share your data with:
- Licensed healthcare professionals
- Payment service providers
- IT and hosting providers
- Regulatory authorities were required by law
International Transfers
Where data is transferred outside Ghana or the European Economic Area (EEA), we ensure appropriate safeguards such as:
- Standard Contractual Clauses (SCCs)
- Secure data processing agreements
5. Data Retention
We retain personal and medical data only as long as necessary, including:
- Legal retention requirements under Ghanaian law
- Medical record retention standards
6. Your Data Protection Rights
Under the Ghana Data Protection Act and GDPR, you have the right to:
- Access your data
- Request correction
- Request erasure (“right to be forgotten”)
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent at any time
- Lodge a complaint with the Data Protection Commission (Ghana) or a relevant EU authority
7. Data Security
We implement strong security measures, including:
- Encryption and secure storage
- Access controls
- Confidentiality agreements
- Regular system monitoring
8. Cookies and Tracking Technologies
Please refer to our Cookie Policy below for detailed information.
9. Children’s Data
We process children’s data only with parental or guardian consent, in compliance with applicable laws.
10. Updates to This Policy
We may update this policy periodically. Updates will be posted with a revised effective date.
11. Contact Us
Parley Dental Clinic
12 Adjoate St, Accra
050 186 6932
info@parleydenta.com
You also have the right to contact the Data Protection Commission of Ghana.